Return Policy
When Can I Return?
You can return eligible items within 180 days of receiving your order. That’s six full months to let us know something didn’t work out.
How to Request a Return
Contact our support team through the Contact Us page or email us directly at [email protected].
To speed up the process, please include:
- Your full name
- Order number
- A brief description of the issue
- Photos (if the item is damaged or incorrect)
- Whether you’d prefer a replacement or a refund
Please be aware: We cannot accept responsibility for errors made during ordering—such as typos, custom image issues, or wrong selections. Review your order carefully before completing your purchase.
What’s Returnable?
We accept returns on non-sale items if they meet the following conditions:
- Item is unworn, unwashed, and unused
- Tags are still attached
- Return is initiated within 180 days of delivery
- You provide a sales receipt or confirmation email
Return Shipping Policy
We offer free return shipping if your product was defective or incorrect upon arrival.
Return cost: $0.00
For all other returns (e.g., preference-based), the customer may be responsible for return shipping.
Return Instructions
Once you’ve contacted us and received a return authorization, please follow these steps:
- Prepare the package: Include a copy of your purchase confirmation email.
- Ship it back: Use any reliable courier or your local post office. Don’t forget to email us the tracking number.
- Wait for confirmation: Once your return is received and inspected, we’ll email you with an update on your refund or replacement.
Need Assistance?
We’re happy to help with any questions, concerns, or wardrobe emergencies:
- Email: [email protected]
- Phone: +1 (765) 377-2402
- Support Hours: Monday–Friday, 9:00 AM – 6:30 PM EST
- Address: 7317 Clariece Drive, Abilene, TX 79606, United States of America
Return policy last updated: June 16, 2025
Clothguy – Tailored for Comfort. Backed by Care.