FAQ

🛒 Shopping With Clothguy

Q: What’s the best way to find what I’m looking for?
A: Use the Search bar at the top of any page or browse by category using the main navigation menu — it’s fast and easy!

Q: Can I save products for later?
A: Absolutely. Click â€œAdd to Wishlist” on any product page. You can view or manage your saved items anytime under My Account â€ș Wishlist.

Q: How will I know if an item is available?
A: Each product page shows real-time stock status:

  • In Stock? You’ll see an “Add to Cart” button.
  • Out of Stock? Sign up for an email notification and we’ll alert you when it’s back.

Q: Do I need an account to shop?
A: Not at all! Checkout as a guest by simply entering your shipping and payment info. For faster checkout, tracking, and perks, creating an account is a great idea.

💳 Payment & Checkout

Q: Which payment methods can I use?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and most major debit cards.

Q: Is your payment process secure?
A: Totally. Clothguy.com uses 256-bit SSL encryption and complies with PCI-DSS standards to ensure your data is protected.

Q: Got a coupon — where do I use it?
A: Just type it into the â€œCoupon / Gift Card” field at checkout and click Apply.

Q: My payment isn’t working. What now?
A: If you get an error, double-check your card info or try a different payment method. If problems continue, email us at [email protected] and we’ll jump in to help.

📩 Shipping Details

Q: When will my order ship?
A: Orders typically ship within 1–3 business days. Once shipped, you’ll get an email with tracking info.

Q: Do you ship internationally?
A: Not right now. We currently ship only within the United States.

Q: My tracking hasn’t updated. Should I be worried?
A: Not yet! Sometimes it takes up to 48 hours for tracking to show movement. If it’s stuck longer, just contact us — we’ll check with the carrier.

🔁 Returns & Exchanges

Q: What’s the return policy at Clothguy?
A: You can return most non-sale items within 180 days of delivery. Items must be unworn, unused, with original tags still attached.

Q: How do I make a return?
A: Here’s how:

  1. Email us at [email protected] or use the Contact Us page.
  2. We’ll send you a prepaid return label and instructions.
  3. Pack the item with your invoice and send it off!

Q: Is return shipping free?
A: Yes — if your return is approved due to defects, damage, or wrong items — or if it’s your first exchange per order. After that, standard return shipping may apply.

Q: Can I exchange something?
A: Yes! We offer one free exchange per order for a different size or color. Just let us know your order number and the variant you want. Once your return is on the way, we’ll ship the replacement.

💾 Refund Information

Q: When will I get my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return. The amount goes back to your original payment method.

Q: Will I get the full amount back?
A: As long as the item meets our return conditions (new, unworn, within 180 days), you’ll receive a full refund. If not, partial refunds may apply.

Q: My refund’s missing. What should I do?
A: First, check with your bank or card provider. If it’s been over 7 days since your return was received, email us and we’ll investigate right away.

📬 Still Need Help? Let’s Chat!

We love helping our customers. Contact us Monday–Friday, 9:00 AM – 6:30 PM (EST).

Address: 7317 Clariece Drive Abilene, TX 79606, United States Of America
Email: [email protected]
Phone: +1 (765) 377-2402
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri).