Refund Policy

Last Updated: March 11, 2025

At Clothguy, operated by Jeanette Marie Myers LLC, we strive to provide you with a seamless shopping experience. Please review our Refund Policy below to understand how exchanges, cancellations, returns, and refunds are managed.

Order Exchanges

Before finalizing your purchase, please carefully review your order details—including size, design, and quantity—as we are unable to process exchanges for errors in these selections. If you realize that you need to make changes, you may cancel your order within 24 hours and place a new order with the correct details. Our support team is available to assist you should you need any help.

Order Cancellations

• Timeframe: You may cancel your order within 24 hours of placing it.
• Cancellation Fee: If you cancel your order after 24 hours, and if the order has already entered processing, a cancellation fee of 10% of the total order value will apply.
• How to Cancel: To cancel your order, please contact us via email at [email protected].

Returns and Refunds

Eligibility:
Returns are accepted within 180 days of delivery. After 180 days, the order is considered final, and refunds will no longer be issued. Returns and refunds are permitted under the following conditions:

• Items that arrive damaged or broken.
• Products that differ in design, size, or material from the original order.
• Receipt of incorrect items.
• Significant deviations from the product description.

Ineligible for Return or Refund:

• Items that have been worn, washed, or altered.
• Defective items not attributable to our oversight.
• Items missing their original tags.
• Items with minor, fixable thread issues.

All returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please include the following:

• Shipping label or receipt.
• Proof of purchase.
• Evidence of defects or discrepancies (including photos, if applicable).
• Relevant communications, such as screenshots of email correspondence.

Return and Refund Process

1. Initiate the Process:
   Send your inquiry along with the required documentation to [email protected]. We aim to respond within 2-3 business days regarding your eligibility for a refund.
2. Return Instructions:
   Once approved, you will receive a confirmation email with the return address and instructions. Please wait for this confirmation before shipping your package. Include the carrier’s tracking number with your return.
3. Return Shipping:
   Customers are responsible for the cost of return shipping. We are not liable for any damages or losses that occur during return transit.

Refund Processing Time

After we receive your return:

• Refunds are typically processed within 2 business days.
• You will receive an email confirmation once your return is received, and a full refund—including the original shipping cost—will be issued.
• If you experience delays beyond 10-15 days, please contact your bank or credit card company for assistance.

Important Notes

• This refund policy is valid for returns initiated within 180 days from the delivery date.
• If you have any questions or need further assistance, please contact our support team through the “Contact Us” page.
• Your satisfaction is our highest priority. We are here to help ensure a smooth return or refund process.

Contact Information:

Jeanette Marie Myers LLC
18 Rosita Way, Oroville, California, 95966, United States Of America
Email: [email protected]
Phone: +1 (765) 377-2402
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)

Thank you for choosing Clothguy. We appreciate your business and are committed to providing excellent customer service.