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Return to shopLast Updated: March 11, 2025
Below are answers to some common questions about shopping, payments, and returns at Clothguy.
Shopping Information
Q: How do I find a product?
A: Use the search bar at the top of the page to look for specific products or browse through our categories.
Q: Can I save products to my wishlist?
A: Yes, simply click the “Add to Wishlist” button on any product page to save items for later purchase.
Q: How do I know if a product is in stock?
A: Product availability is shown on the product page. If the item is in stock, you’ll see an “Add to Cart” button. If it’s out of stock, you might see a notification or an option to be alerted when it’s back in stock.
Q: Can I purchase products as a guest?
A: Yes, you can check out as a guest without creating an account. However, creating an account lets you save shipping details, track orders, and access exclusive offers.
Payment Information
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards, debit cards, PayPal, and bank transfers. (For the full list, please refer to our payment options on the checkout page.)
Q: Is my payment information secure?
A: Absolutely. We use industry-standard security measures, such as SSL encryption, to protect your payment data.
Q: Can I use a coupon code?
A: Yes, you can apply a coupon code during the checkout process. Just enter the code in the designated field.
Q: What happens if my payment fails?
A: If your payment fails, you will be notified immediately. You can try again or choose a different payment method. Please check that your payment details are correct and that you have sufficient funds.
Order Returns
Q: What is your return policy?
A: We offer a 180-day return policy. Eligible items can be returned within 60 days of receiving your order.
Q: How do I return an item?
A: Follow the instructions provided in your order confirmation email. Be sure to include a copy of your order invoice and return the item in its original condition.
Q: Who pays for the return shipping?
A: The responsibility for return shipping costs will be clearly stated in the return instructions. Please review your order confirmation email or contact our customer support for details.
Q: Can I exchange an item?
A: Yes, exchanges are possible if you need a different size or color. Please contact our customer support team for assistance with your exchange.
For any further questions or assistance, feel free to visit our “Contact Us” page or reach out to our customer service team during support hours: 9:00 AM – 6:30 PM (EST), Monday through Friday.